Change Management In The Cleaning Industry

Change Management In The Cleaning Industry

Change management is needed when things go wrong, businesses are being re-engineered, or just something new is added or something is down-sized to take a new market into consideration.

Now consider this scenario:
“The cleaning company we have contracted with, are just plain useless. They make so many mistakes, damage so much and obviously dislike their cleaners or are not paying them enough because you might never see the same ones for more than a week at a time. There are constant arguments and the staff don’t like them very much. They are rough spoken and dirty in appearance. None of them seem to know what they are doing. We want to get rid of them but if we choose another company will they be as bad?”

Or this one:
“We have been threatened with loss of some very good contracts because one of our customers doesn’t like the state of our facility. There are bits of it which we could clean a bit better I suppose but we just don’t have the time to do it and the cleaning company we know doesn’t know how to do this work.”

Or this one:
“The school has about a thousand students in it but we need a serious re-think about our cleaners and how the cleaning is done because its just not very good and the place always looks dirty from our point of view. Now if we knew how to put a better cleaning process in it would look a lot better but really we don’t know where to start”

Everything about these three should ring some bells somewhere. The lack of cleaning knowledge is almost universal so how would they get round things:

  • Have no cleaning done
  • Sack the cleaners
  • Get rid of the cleaners and use the existing labourers instead
  • Call in the cleaning company for an expensive deep clean at intervals
  • Find the cheapest cleaners you can and use them for a few hours per week.

How much are you going to save on any of these remedies? Not a lot, because none of them will solve your immediate problem of getting the cleaning up to to a satisfactory standard and keeping it there.

Here’s why:

  • The deep clean is going to take up time and expense, which mounts up annually, and is only good for a very short while. Within a month or so things remain the same as they were before the deep clean.
  • No cleaning is self explanatory,
  • Using the current labourers as cleaners is going to lose their interest, and the current state of your facility is going to fail any hygiene audits rapidly,
  • As will be the case with the cheapest cleaners you can find with very minimal hours. If they are cheap, what will be the standard they clean to?

We, here speaking as a consultancy, would probably get called in to overlook the facility and point out a few of the more obvious problems and then put it all together in a report detailing everything which is going wrong. What would you do with such a report? Would you act on it? No you wouldn’t would you, be honest now. You would look at it and probably not want to know what the contents would be because it may be below your pay grade. We would charge you a not inconsiderable sum for writing this report – and we are expensive consultants- but the basic problem is that you would not want to understand one word of it so you couldn’t put changes in because you wouldn’t know what to do – the actual steps to take, what to look for and how to get round all the problems you will find.

Now though you can without the expense of consultancy costs. Now there is a alternative to all of the scenarios we’ve listed above

We had a serious think and arrived at the conclusion that the best thing to do in these circumstances is to make the changes as directed by yourselves.. By using this manual and following some of the suggestions in it, you can design your own cleaning system from the ground upwards and you will know that it will work. There is a bonus as well. The new system includes a quality assurance system so that the cleaning will be guaranteed to work to your standards if you follow its precepts closely.

Where will this take you?
You probably don’t really know your own facility very well, even if you work there every day. We show you exactly what to look for how to divide the facility into zones for cleaning and what to do after that. Therein lies the quality assurance part of the programme because you will want to monitor the cleaning from there on. It will be quality assured!

Cleaning is all about problem solving – and this system is all about using problem solving to change your cleaning procedures. So when those problems mount up as they always do – because without problems you wouldn’t be in the mess you are in – you can change things around by solving them. Good, eh! Don’t let anything stop you buying this manual – it will turn round your cleaning as fast as you want it to. It will only be limited by your own insouciance.